Returns & Refunds

Returns Policy

Due to the nature of research peptides and the risks associated with transport, temperature exposure, and product integrity, hale does not accept returns on shipped orders. This policy aligns with industry standard practice for research-grade peptide products.

Damaged or defective product

To protect both you and us, please record a continuous, uncut video while opening your package, from the sealed parcel with the shipping label visible until the products are fully unpacked.

If your order arrives damaged (broken vial, compromised packaging or visibly defective product), contact us at help@halepeps.com within 48 hours of delivery with:

• Your order reference
• The unboxing video
• Photos of the damaged product and packaging
• A description of the issue

Claims without an unboxing video may not be accepted.

Damaged product cases are reviewed individually, and verified defective shipments are eligible for replacement at our discretion.

Refunds

Refunds are issued only in the following cases:

• Order is cancelled before shipping
• Verified non-delivery (lost in transit, confirmed by carrier)
• Verified defective product (as described above)

Refunds for cancelled orders are processed within 5-10 business days to the original payment method.